Privacy Policy

1. Who We Are

MTH Contracts Ltd ("MTH Contracts", "we", "us", "our") is a telecoms, utilities and civils subcontracting business registered in England and Wales.

Registered address:
Yard 3, Five Tree Works Industrial Estate
Bakers Lane, Chelmsford
Essex, CM2 8LD

Email: accounts@mthcontracts.co.uk
Phone: 01268 729869

We are the data controller for the personal information collected through this website. This means we are responsible for deciding how and why your data is used.

2. What Personal Data We Collect

We only collect information that is necessary for us to respond to your enquiry or manage our business relationship with you.

Information you give us directly

When you complete a contact form, request a callback, or get in touch by phone or email, we may collect:

• Your name
• Your company name
• Your phone number
• Your email address
• Your location or project area
• The service you are enquiring about
• Any other information you include in your message

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• Your IP address
• The type of browser and device you are using
• The pages you visit and how long you spend on them
• The website you visited before arriving at ours

This technical data helps us understand how our website is being used so we can improve it. We do not use this data to identify you personally.

3. How We Use Your Personal Data

We use the information you provide for the following purposes:

• To respond to your enquiry or callback request
• To provide quotations and discuss your project requirements
• To manage our working relationship if you engage us as a subcontractor
• To send relevant follow-up information about our services (where you have given permission or we have a legitimate interest to do so)
• To improve the content and functionality of our website
• To comply with legal and regulatory obligations

We will never sell your personal data or share it with third parties for their own marketing purposes.

4. Our Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we rely on the following legal bases:

• Legitimate interests — when you contact us with a business enquiry, we have a legitimate interest in responding and in following up where appropriate. We balance this against your rights and interests before relying on this basis.
• Contract performance — where we enter into a working arrangement with you, processing your data may be necessary to fulfil that contract.
• Legal obligation — we may be required to process certain data to comply with our legal and regulatory obligations (for example, financial record-keeping).
• Consent — where we rely on your consent (for example, for certain marketing communications), you can withdraw that consent at any time by contacting us.

5. How Long We Keep Your Data

We do not keep your personal data for longer than is necessary:

• Enquiries that do not proceed to a project: we typically retain your contact details for up to 12 months from the date of your enquiry, in case you get back in touch.
• Project and contractual records: where we work together on a project, we retain relevant records for up to 6 years in line with standard UK business and tax record-keeping requirements.
• Website analytics data: retained in aggregated form only, not linked to individuals.

6. Who We Share Your Data With

We do not sell or rent your personal data. In limited circumstances, we may share your information with trusted third parties who help us run our business:

• Netlify — our website is hosted on Netlify, which processes form submissions on our behalf. Netlify acts as a data processor under a data processing agreement and is subject to appropriate security standards. For more information, see Netlify's Privacy Policy.
• Google (Google Fonts) — this website uses Google Fonts to load the Inter typeface. This may result in a request being made to Google's servers, which could log your IP address. We use the preconnect method to minimise data transfer. For more information, see Google's Privacy Policy.
• Legal and regulatory bodies — if required by law, court order, or regulatory authority, we may be obliged to disclose your information.

All third-party processors we use are contractually required to handle your data securely and only for the purposes we specify.

7. Cookies and Analytics

Cookies are small text files placed on your device when you visit a website. Our website currently uses only the cookies that are strictly necessary to make the site function correctly.

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies have been set
• Block cookies entirely
• Delete cookies that have already been set

Please note that blocking all cookies may affect the functionality of some websites. For guidance on managing cookies, visit aboutcookies.org.

8. Data Security

We take reasonable and appropriate steps to protect your personal data from unauthorised access, loss, misuse or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

Whilst we do our best to protect your data, no method of transmission over the internet or electronic storage is 100% secure. If you have concerns about how your data is being handled, please contact us directly.

9. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

To exercise any of these rights, please contact us by email at accounts@mthcontracts.co.uk or by phone on 01268 729869. We will respond to all requests within one month.

We may need to verify your identity before we can action a request. We will not charge a fee for dealing with a request unless it is manifestly unfounded or excessive.

10. The Right to Lodge a Complaint

If you are unhappy with how we have handled your personal data, we ask that you contact us in the first instance so we can try to resolve your concern.

However, you also have the right to lodge a complaint with the UK's data protection supervisory authority, the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend you read their own privacy policies before providing any personal information.

12. Children's Privacy

Our services are directed at businesses and professional contacts, not at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions about this privacy policy, or about how we handle your personal data, please get in touch:

• Phone: 01268 729869
• Email: accounts@mthcontracts.co.uk
• Post: MTH Contracts Ltd, Yard 3, Five Tree Works Industrial Estate, Bakers Lane, Chelmsford, Essex, CM2 8LD

Alternatively, use our contact page and we'll respond within one business day.